Your team might spend more time handling customers' requests.Your team has already multiple tools to deal with.Customers might now feel comfortable to install another tool.Installing new software is expensive for your team as they have to learn how to use it.However, the customer experience for the traditional screen sharing tool is broken, and here is why. Many companies are now able to see the advantages and disadvantages of video chat because they've been able to try it by themselves while chatting with their friends.Īlongside this rising trend, come screen sharing tools that are now very popular among customer service teams to solve problems that seem to be unresolvable. That's why solutions such as video calls and screen sharing tools are on the rise among businesses that are willing to bring their customer experience to another level. On the other hand, customers are also asking for a stronger, more human relationship with the business they interact with. Nowadays, companies are more and more solicited regarding customers' interactions.
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